Billing and Payment
Enabling the Service
Learn more about how to order the service in the Server colocation section.
To activate the service, you must first top up your Main Balance. For more details on the payment for the service, see the Conditions for using, clause 3.
Prices for server colocation depend on the selected data center.
After the paid period, the colocation and additional services are automatically renewed at the expense of the Main Balance. Funds are withdrawn on a monthly basis.
You will receive a notification that funds will be withdrawn soon at the end of each month.
If you no longer need the colocation service, disable automatic payment:
- Open the server’s card and go to the Services tab.
- Expand the (⋮) menu and click Disable automatic payment.
The service will be disabled automatically when the paid period ends. Our engineers will demount the server and you can pick it up.
If you cancel the service before the paid period ends, funds will be returned for the full unused months, see more in the Refund section.
For more details on the end of the service provision, see the Conditions for using, clause 4.
Automatic Payment is Enabled
For services ordered after July 2, 2020, the soft grace period (the period of service provision after the paid period ends, during which the service is provided in full) is 96 hours.
The hard grace period (the period of service provision after the paid period and the soft grace period end, during which the access to the equipment over the network is blocked, but the equipment itself is not turned off) ends 240 hours after the paid period ends.
Please note that for services ordered before July 2, 2020, the soft grace period is not provided. The hard grace period ends 10 calendar days after the paid period ends. When paying for the service during the hard grace period, the client must confirm the payment in the Control panel by clicking Pay.
If the payment does not reach the Main Balance during the hard grace period, we will disable the power supply equipment, demount it, and move it to a temporary storage warehouse.
The cost of storing equipment in a warehouse is 30% of the monthly fee for each month of storage. If the equipment is stored for less than one calendar month, the calculation will be made according to the actual storage period.
Automatic Payment is Disabled
If automatic payment is disabled, the client will receive a notification on the end of the paid period via the ticket system and/or by email.
The service provision ends immediately after the expiration of the paid period.
If the client does not pick up the equipment after the termination of the service provision, we disable the power supply equipment, demount it, and move it to a temporary storage warehouse.
More information about billing documents and invoices.