Change user data or role

Last update: March 12 2024

Change user data or role

Account and user information is contained in the profile. The data set in the profile depends on account type and user role. You can view your profile in control panel under Profile and Settings.

The Account Owner and User Administrator can access information about all users in the control panel under User Management. The Account Owner and User Administrator can change some user data:

	Control panel user	Service user
Name	✗ (you must delete the old user and add a new one )	✓
Password	✓ (changes user)	✓ (changes Account Owner or User Administrator)
Role*	✓	✓
Project	✓	✓
Mail	✗ (you need to delete the old user and add a new one )	-
Phone number	✗ (you must delete an  old user and add a  new one )	-
Notification categories	✓	-

* A User Administrator cannot change their role, but an Account Owner or other User Administrator can. Change Account Owner depends on the type of account. Consider role combination rules when adding additional roles.

To change phone number, email address, full name, company details, change profile details.

Change Account Owner⁠

If you have a business account, to change the Account Owner who is the contact person, create a ticket.

If you have a personal account, you cannot make another person the Account Owner — you can register a new account and transfer services to it.

Change user role⁠

1. From Control Panel, open the menu (account number) in the upper right corner and select Profile & Settings.
2. Go to User Management.
3. Open the tab with the desired user type.
4. Open the user card.
5. From the menu, click Edit.
6. Change the role.
7. Click Save.

Modify user projects⁠

1. From Control Panel, open the menu (account number) in the upper right corner and select Profile & Settings.
2. Go to User Management.
3. Open the tab with the desired user type.
4. Open the user card.
5. From the menu, click Edit.
6. Change the user's projects.
7. Click Save.

Change the service user name⁠

The Account Owner and User Administrator can change the name of a service user.

1. From Control Panel, open the menu (account number) in the upper right corner and select Profile & Settings.
2. Go to User Management.
3. Open the tab with the desired user type.
4. Open the user card.
5. From the menu, click Edit.
6. Make the changes.
7. Click Save.

Change service user password⁠

The Account Owner and User Administrator can change the service user password.

1. From Control Panel, open the menu (account number) in the upper right corner and select Profile & Settings.
2. Go to User Management → Service Users tab.
3. From the menu, click Change Password.
4. Enter a new password or click Generate.
5. Click Change Password.